T&C | Fusionpact

Terms and Conditions of Service

1. Acceptance of Terms

These Terms and Conditions of Service ("Terms") constitute a legally binding agreement between you, the customer or user ("Customer," "You," or "Your"), and Fusionpact Technologies ("Company," "We," "Us," or "Our"), regarding your access to and use of our products, services, and website (collectively, the "Services").
By accessing, browsing, or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and the terms of our Privacy Policy, which is incorporated herein by reference. If you do not agree to all of these Terms, you are expressly prohibited from using the Services and must discontinue use immediately.

2. Services and Customer Responsibilities

A. Service and Product Details

The Company provides innovative, technology-driven solutions, including but not limited to Customized Domain Applications / Platforms, AI-powered optimization platforms, blockchain-verified supply chain tools, Business and Sustainable Solutions and services designed for business and sustainable applications. The specific features, functionalities, and technical specifications of the Services will be detailed in the respective service descriptions, subscription plans, or separate Statement of Work (SOW) documents provided to you.

B. Customer Responsibilities

You agree to:

Provide accurate, current, and complete information when registering for and using the Services.
Maintain the confidentiality of your account credentials and be fully responsible for all activities that occur under your account.
Use the Services only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Services by, any third party.
Ensure that any data, content, or materials you provide or transmit through the Services (the "Customer Data") comply with all applicable laws and regulations, and do not contain any malware, viruses, or other harmful code.
Comply with all usage restrictions outlined in Section 4.

3. Payment Terms and Billing

A. Pricing and Billing

You agree to pay the fees for the Services according to the pricing and payment terms presented to you upon subscription or purchase. The Company reserves the right to change its prices at any time, provided that, for recurring subscriptions, price changes will take effect at the start of the next billing cycle following notice to you.

B. Payment Model and Authorization

The Company utilizes a Hybrid payment model. By providing payment information (e.g., credit card, bank details), you authorize the Company and its third-party payment processors to charge all fees incurred through your account on a periodic basis, in advance or arrears as specified in your plan details. You are responsible for ensuring sufficient funds are available to cover all charges.
C. Late Payments
In the event of non-payment or late payment, the Company reserves the right to suspend or terminate your access to the Services until all overdue amounts are paid in full, and may charge late payment interest at the rate of 1.5% per month, or the highest amount permissible by law, whichever is lower.

D. Refunds - NO REFUND POLICY

All payments made for the Services are final and non-refundable. The Company does not process refunds or provide credits for any unused or partially used subscriptions, packages, or services, regardless of the reason for cancellation or termination. This no-refund policy is in place because the delivery of our emerging technology solutions often involves immediate deployment of resources and proprietary intellectual property. This policy is only subject to exceptions mandated by applicable consumer protection laws that cannot be waived by this agreement.

4. Usage Restrictions and Intellectual Property

A. Usage Restrictions

You are strictly prohibited from:

Reverse engineering, decompiling, or disassembling any portion of the Services, except as permitted by applicable law.
Attempting to gain unauthorized access to the Services, other user accounts, or connected computer systems or networks.
Using the Services to generate, disseminate, or store any content that is libelous, harmful, threatening, or otherwise unlawful.
Using any automated system, such as "robots," "spiders," or "offline readers," to access the Services in a manner that sends more request messages to the Company's servers than a human can reasonably produce in the same period by using a conventional web browser.
Reselling, licensing, or otherwise commercializing the Services or any data obtained from the Services without the Company's express written permission.

B. Intellectual Property Ownership

Company IP: All rights, title, and interest in and to the Services (including all software, algorithms, designs, text, graphics, data, and know-how), are and will remain the exclusive property of the Company and its licensors. The Services are protected by copyright, trademark and international treaties. You are granted a limited, non-exclusive, non-transferable license to use the Services solely for your internal business operations, subject to these Terms.
Customer Data: As between the Company and You, you retain all rights, title, and interest in and to the Customer Data. You grant the Company a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, and distribute the Customer Data solely for the purpose of providing, maintaining, and improving the Services.

5. Limitation of Liability
A. Disclaimer of Warranties
The Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, the Company expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranty that the Services will meet your requirements, be uninterrupted, timely, secure, or error-free.

B. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall the Company, its affiliates, directors, employees, or agents be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or relating to the use of, or inability to use, the Services.

In all cases, the Company's total cumulative liability to you for any and all claims arising out of or relating to these Terms or the use of the Services shall be limited to the total fees paid by you to the Company for the use of the Services during the six (6) months immediately preceding the claim.

6. Dispute Resolution Procedures
A. Governing Law
These Terms and any claim or dispute arising out of or related to these Terms shall be governed by and construed in accordance with the International laws.
B. Informal Negotiations
To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms (each a "Dispute"), you and the Company agree to first attempt to negotiate any Dispute (except those Disputes expressly excluded below) informally for at least thirty (30) days before initiating arbitration or court proceeding. Such informal negotiations commence upon written notice from one party to the other.

C. Exceptions to Informal Negotiations and Arbitration

The parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (a) any Dispute seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a party; (b) any claim for injunctive relief; and (c) any claim arising from, or related to, allegations of theft, piracy, invasion of privacy, or unauthorized use.

7. Modifications

The Company reserves the right, in its sole discretion, to make changes or modifications to these Terms at any time and for any reason. We will alert you to any changes by updating the "Last Updated" date of these Terms, and you waive any right to receive specific notice for each such change. Your continued use of the Services after the date such revised Terms are posted constitutes your acceptance of the changes.

Provide accurate, current, and complete information when registering for and using the Services.

Maintain the confidentiality of your account credentials and be fully responsible for all activities that occur under your account.

Use the Services only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Services by, any third party.

Ensure that any data, content, or materials you provide or transmit through the Services (the "Customer Data") comply with all applicable laws and regulations, and do not contain any malware, viruses, or other harmful code.

Comply with all usage restrictions outlined in Section 4.

Reverse engineering, decompiling, or disassembling any portion of the Services, except as permitted by applicable law.

Attempting to gain unauthorized access to the Services, other user accounts, or connected computer systems or networks.

Using the Services to generate, disseminate, or store any content that is libelous, harmful, threatening, or otherwise unlawful.

Using any automated system, such as "robots," "spiders," or "offline readers," to access the Services in a manner that sends more request messages to the Company's servers than a human can reasonably produce in the same period by using a conventional web browser.

Reselling, licensing, or otherwise commercializing the Services or any data obtained from the Services without the Company's express written permission.

B. Intellectual Property Ownership